![]() Guessing here, it looks like the activation service on 's side is having some kind of problem. ![]() I've followed the customer support articles, (including the troubleshooting articles for this device), I've factory reset my Roku, rebooted it, nothing seems to make a difference. The Roku is online and able to update its own firmware. The TV eventually shows an error that the activation attempt has timed out. The phone's web browser ends up in my account dashboard, where I can see the old Roku device still on my account, but there are no links or options to add the new device. The QR code method fails when I follow the link in the QR code. Parental Controls allows you to limit what content your family can watch on The Roku Channel by requiring a PIN for certain kinds of content. ![]() Follow the instructions on the Roku website to create a free Roku account, or login to your existing Roku account. Note: Roku does not require an activation fee, or charge for support of any kind. I've also tried this when logged in and logged out of . Open the email message and click or tap the activation link to be directed to the Roku website. I've tried this with both browsers on my phone, with ad blocking turned off in the one browser that has it. The web browser ends up at, and the TV never proceeds past this point. The email method fails when I click on the link. I've tried both the email method, and the QR code method. I'm unable to activate my new Roku Ultra.
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